Solutions Privacy Policy

At Fiserv, Inc. ("Fiserv"), we and our affiliates know how important privacy is to you. We are dedicated to maintaining strict privacy guidelines to safeguard the privacy of any confidential information obtained about you as a result of your visit to our web site. Fiserv recognizes that you have a reasonable expectation of privacy. Our privacy policies are designed to protect and prevent misuse of your personal information.

Information Storage

Fiserv collects and retains information about you through our web site in order to help us identify you and provide you with products and services. We may also use this information to comply with certain laws and regulations, to help us design and improve our products and services, and to inform you about products that may be of interest to you.

We will also collect and store general information, such as the web site address from which you linked to our site or the date and time you access our site. We may preserve your email address and the content of any email messages you send to us in order to better serve you. Depending on your email's content, certain laws and regulations may require us to keep your email content.

Email sent to us is not secure against interception. If your email contains sensitive information, you may prefer to send this information by post.

Access to Confidential Information

Our privacy policy requires that employees keep customer information confidential and never disclose customer information inside or outside of Fiserv unless required to transact proper business. This requirement continues once an employee has left our company. Our policies and procedures restrict employee access to personal client information to those employees with a business reason to know such information. We educate our employees about the importance of confidentiality and customer privacy.

Fiserv maintains security procedures to help avoid unauthorized access to confidential information about you. We frequently update and test our procedures to maintain our protection of your confidential information.

Fiserv will share information about you with our service divisions, vendors, and affiliates only to the extent appropriate to complete a transaction initiated by you, to evaluate and structure the products and services you have requested, to evaluate services you are currently using or inform you of other products and services that may be of interest to you, or as otherwise reasonably required by Fiserv to fulfill our obligations to you or under our agreement with you or your employer.

Fiserv may contract with outside third parties and other businesses to perform services in support of our products. When it is necessary to provide confidential customer information to a third party, we expect the third-party businesses to adhere to privacy standards that are similar to our own. We require that third-party businesses agree to protect any confidential information about a Fiserv customer.

We may provide information concerning you to other organizations when legally required or permitted with criminal investigations. If we receive a subpoena, warrant, or other legal process demanding release of information concerning you, we may notify you before we release that information. In some cases, laws may prohibit us from notifying you before we release that information.

How the Web Site Works

Browsers usually cache information from web sites that you visit on your hard drive. This allows you to hit the "Back" button in your browser and return to pages you have previously visited. To protect your personal information, clear your cache of information periodically. View your browser's Help menu for instructions on clearing the cache.

In order to provide you with the best possible service, we may generate "cookies" when you visit our web site. A cookie is a piece of information stored in your browser by a web site. This information can be retrieved the next time you visit that web site. Cookies allow us to customize the information you see so that you are provided with the information most relevant to your needs. Cookies do not contain any information that you have not already given to us. Cookies will not enable others to contact you by telephone or email. You may set your browser to prevent acceptance of cookies.

In order to serve you better, we reserve the right to make changes to our Privacy Policy at any time.

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